A property manager plays a vital role in a property management team. A property manager is an internal team member who is the main point of contact for Orlando rental property owners and tenants.
Property managers collaborate with regional leasing specialists to ensure that company service and leasing objectives are met daily. In addition, property managers are in constant communication with all property management team members to ensure each process is executed seamlessly.
A property manager’s day-to-day life is ever-changing. Since they are the main point of contact for property owners and tenants, their responsibilities are extensive and each day differs.
What Does a Property Manager Do?
The role of a property manager is to manage and oversee an assigned portfolio of properties. Their role involves handling various tasks related to tenant requests, maintenance coordination, and owner communication. They serve as a point of contact for tenants, addressing their inquiries and concerns promptly.
Additionally, they keep track of maintenance tasks and ensure that any necessary approvals from property owners are obtained. The property managers also monitor the performance of the properties in their portfolio, assessing the rental rates, potential reductions, and overall progress. They maintain regular communication with property owners, providing updates on property status’ and addressing any questions or conflicts that may arise.
Another aspect of their role involves communicating with outside licensed and insured vendors to monitor progress on property-related work, such as lawn or pool maintenance or repairs. They oversee lease renewals, send out offers to tenants, follow up on renewal negotiations, and facilitate the completion of renewals. In addition, they play a crucial role in resolving tenant issues and conflicts to maintain a positive rental environment and experience.
What is the Most Rewarding Part of the Job?
The role of a property manager can be challenging but rewarding. One of the most rewarding aspects is the ability to lead tenants and property owners to success. When a property manager successfully finds and retains quality tenants, it is a win-win situation for both the property owner and the tenant. The manager’s efforts in successfully securing reliable tenants make the property owner happy and contribute to building trust and encouraging owners to expand their property portfolios with the property management company.
In addition, when tenants are satisfied with the level of service the property managers provide, it creates a positive rental environment and overall experience. Additionally, being able to lend a helping hand when tenants encounter issues further adds to the rewarding nature of the job, as it builds strong relationships and tenant loyalty.
How Do Property Managers Handle Emergencies
Potential emergencies may arise in any properties managed by a property manager. Each emergency is prioritized, whether it be a broken AC unit, leaks that lead to floods, or storm damage. In an emergency, a property manager must stay calm and level-headed. Any distress or impulsive decisions without logic may cause more damage to the property; it is crucial to stay calm. The property managers at The Listing Real Estate Management follow a 3-step process when handling emergencies.
- Identify the issue:
- When tenants or owners communicate an emergency, they may be distressed. The first step is to identify what is happening and gather information about whether or not the cause is known. To proceed with further action, the problem must first be identified.
- Assess the Situation:
- The second step in the process is to assess the situation. The property managers must take all information into account. Whether or not they can solve the situation on their own depends on the severity of the emergency. Property managers often must reach out to a licensed vendor who can better address the problem.
- Take Action:
- An action plan can be developed once all information is gathered and assessed. This plan involves the necessary steps to provide the owner or tenant with a solution. For maintenance emergencies, an authorized licensed vendor will be sent to the property. The property managers will be the line of communication for the owner or tenant throughout the process to ensure all parties are aware of the situation at hand.
Is Communication Essential For This Job?
Effective communication skills are crucial for providing transparency and avoiding misunderstandings in property management. Property managers prioritize written communication. Written communication is essential because it provides a record that both parties can refer back to for clarity. Documenting conversations minimizes misinterpretations and helps maintain an understanding between the property manager and the owner or tenant.
When documenting information, choosing words carefully, especially in challenging situations, is essential to promote effective communication and prevent conflicts. Analyzing the situation and using language that creates concise messaging is essential to build a mutual understanding of each interaction.
Additionally, clear explanations about the situation, including details like addresses and gate codes, are vital when communicating with vendors. Each situation is unique and must be treated as so. Outside vendors often do not directly contact the property owner or tenant. The property managers act as a middle-man between all parties involved; therefore, communicating clear directions and any additional information to help the vendors navigate the property is essential.
Clear communication facilitates smooth transactions with vendors, property owners, and tenants and helps foster relationships. Property managers must be compassionate, reasonably communicate effectively, and prioritize each individual to maintain shared goals and relationships with all parties involved.
Orlando Property Manager Summary
The role of a property manager is one that requires communication skills, patience, attention to detail, and compassion. Without these skills, the property management process would not be completed efficiently.
At The Listing Real Estate Management, our property managers are top of the line. They work hard every day to provide the best possible service to our clients and to build and maintain relationships with each individual.
Contact us today if you are searching for a property management company that will provide you with best in class service and put you and your property as our first priority. At The Listing Real Estate management, your boutique property manager, your story is our story, and we are looking forward to working with you!